Service and Support
Our technicians are well experienced and they know latest hardware, OS and software to do it fast. We can both do it onsite or do it via a remote connection.
IT Helpdesk
A self-service portal to open a ticket and track through. It is our service anyway while you can access to us anytime, via phone or email, too.
Proactive Managed Services
Preventive monitoring and maintenance plans for IT assets that need scheduled services.
License Management
We help clients avoid costly license renewals while ensure they are compliant with their existing license agreements.
IT Procurement and Asset Management
TopTek sources, purchases and approves for your environment to have new technology.
Installs, Moves, Adds and Changes(IMAC)
We keep an eye on your desktop, network and server environment as well as core network and server administration functions as necessary.
Office Moves and Infrastructure Setup
We know what are the headaches when you need office technology infrastructure design, setup, and office moves/relocations.
Custom and Packaged Applications
Our technicians support clients’ applications by coding fixes, if required. For packaged applications, they config them and work with third-party vendors, if needed, to find the right solution quickly.
Proactive Application Monitoring
Application error logs are monitored and how the applications use system resources to locate issues and bottlenecks before they impact business.
Small Systems Enhancement
We have the right resources available to make small changes to your systems without creating overhead of a project.
Ad Hoc Data Queries
We can create and keep a library of data extract programs based on your requirements. These can be done once per year or as necessary.
Application Recovery
We will create a plan to restore your application and data from your current backup process to a ‘test’ system. Once there, based on feedback from the business resources that use the application, we’ll certify that the application is fully functional.